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GENERAL ENQUIRIES AND SUPPORT

Contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235

Frequently Asked Questions and Answers

Q1 – How  do I  register for the Auction

Q2 – How long is my purchase redeemable for

  • A  – Each package is redeemable for 24 months after the government lockdown period unless stipulated otherwise. Bookings must be made within 6 months from date of purchase  – View Rules of Auction
  • or contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235

Q3 – How do I make and confirm my booking

  • A – You will receive an invoice once you have made full payment, this will act as an “voucher “which will be redeemable with the vendor / venue directly, you will receive the vendors details upon full payment of the invoice.
  • or contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235

Q4 – Is my package transferable

  • A – yes , but not for cash and subject to the terms and conditions of the venue / vendor
  • or contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235

Q5 – I forgot my log in details

  • To reset your password, on the login page click on the ‘Lost your password?’ link and follow the steps to set a new password
  • A – contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235

Q6 – When is my payment due

  • A – Immediately upon acceptance of your bid, late payments / cancellation fee will be applicable
  • or contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235

Q7 – Can I make a down payment arrangement for my purchase

  • A  –  contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235

Q8 – Can I cancel my purchase

  • A – Refer to the View Rules of Auction
  • or contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235

Q9 – How do I make a payment

Q10 – I have other questions

  • A –  Contact office 086 155 22 88  / Daleen 072 77 66 362  / Roelien 076 798 0235
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